1. Introduction
VPSLake ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our hosting services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, billing address
- Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
- Identity Verification: Government-issued ID for account verification when required
- Communication Data: Support tickets, chat logs, email correspondence
2.2 Technical Information
- Server Data: IP addresses, server logs, usage statistics
- Website Analytics: Cookies, browser type, device information, pages visited
- Performance Data: Network performance, resource usage, uptime statistics
2.3 Automatically Collected Information
- IP address and location data
- Browser and device information
- Access times and frequency
- Pages visited and time spent on our website
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- Provide and maintain our hosting services
- Process payments and manage billing
- Provision and configure servers
- Monitor service performance and uptime
3.2 Customer Support
- Respond to customer inquiries and support requests
- Troubleshoot technical issues
- Provide technical assistance and guidance
3.3 Security and Compliance
- Protect against fraud and unauthorized access
- Comply with legal obligations and regulations
- Investigate and prevent abuse of our services
- Maintain security and integrity of our systems
3.4 Communication
- Send service notifications and updates
- Provide maintenance and downtime alerts
- Share important policy changes
- Send promotional communications (with consent)
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
- Payment processors for billing and transactions
- Data center providers for infrastructure services
- Third-party tools for customer support and analytics
- Security services for fraud prevention
4.2 Legal Requirements
- When required by law or legal process
- To protect our rights and property
- To investigate potential violations of our terms
- In emergency situations to protect safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission is protected using SSL/TLS encryption
- Access Controls: Restricted access to personal information on a need-to-know basis
- Secure Infrastructure: Enterprise-grade security measures in our data centers
- Regular Audits: Periodic security assessments and vulnerability testing
- Staff Training: Regular security awareness training for our team
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and regulations
- Resolve disputes and enforce our agreements
- Maintain security and prevent fraud
Account information is typically retained for the duration of your service relationship and up to 7 years after termination for legal and tax purposes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
7.2 Correction and Updates
- Update your account information through our customer portal
- Request correction of inaccurate information
7.3 Deletion
- Request deletion of your account and associated data
- Note: Some information may be retained for legal requirements
7.4 Communication Preferences
- Opt-out of promotional communications
- Manage notification preferences
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
8.1 Essential Cookies
- Required for website functionality and security
- Session management and authentication
8.2 Analytics Cookies
- Help us understand website usage and performance
- Improve our services and user experience
8.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions for certain countries
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to remove that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on our website
- Update the "Last updated" date
- Notify customers of significant changes
- Provide advance notice when required by law
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: