1. General Information
This disclaimer applies to the VPSLake website and all hosting services provided by VPSLake. By accessing our website or using our services, you acknowledge and accept the terms outlined in this disclaimer.
The information contained on this website is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website.
2. Service Limitations and Performance
2.1 Uptime and Availability
- While we strive for 99.9% uptime, we cannot guarantee uninterrupted service availability
- Maintenance windows, hardware failures, or network issues may cause temporary service interruptions
- Service level agreements (SLA) are provided separately and may vary by service type
- Compensation for downtime is limited to service credits as outlined in your service agreement
2.2 Performance Variations
- Server performance may vary based on usage patterns, resource allocation, and external factors
- Network latency and bandwidth may fluctuate due to internet infrastructure beyond our control
- Shared resources on VPS plans may be affected by other users' activities
- Performance benchmarks are estimates and actual results may vary
2.3 Third-Party Dependencies
- Our services rely on third-party infrastructure, software, and network providers
- Issues with upstream providers may affect service quality or availability
- We are not responsible for failures or limitations of third-party services
- Security vulnerabilities in third-party software are addressed as patches become available
3. Data and Backup Disclaimer
3.1 Data Responsibility
- Customer Responsibility: You are solely responsible for backing up your data
- No Data Recovery Guarantee: We do not guarantee data recovery in case of hardware failure
- Data Loss Risk: Data loss may occur due to hardware failure, software corruption, or human error
- Backup Services: Optional backup services are available but do not guarantee complete data protection
3.2 Data Retention
- Data is retained for a limited time after service termination (typically 7 days)
- After the retention period, all data is permanently deleted and cannot be recovered
- We are not obligated to provide data export or migration assistance
- Extended data retention may be available for additional fees
4. Security and Compliance Policies
4.1 Know Your Customer (KYC) Requirements
Important KYC Notice
- Suspicious Activity Monitoring: We continuously monitor our services for suspicious activities, unusual usage patterns, or potential security threats
- KYC Verification Required: If we detect any suspicious activity on your account, we reserve the right to request Know Your Customer (KYC) documentation including but not limited to:
- Government-issued photo identification (passport, driver's license, national ID)
- Proof of address (utility bill, bank statement, official government mail)
- Business registration documents (for corporate accounts)
- Additional documentation as deemed necessary
- Compliance Deadline: You must provide requested KYC documents within 48-72 hours of request
- Service Suspension: Failure to provide KYC documentation may result in immediate service suspension until verification is completed
- Account Termination: Refusal to comply with KYC requirements will result in permanent account termination without refund
4.2 Abuse and Violation Reporting
Server Termination Policy
- Immediate Investigation: Upon receiving any abuse report or violation complaint, we will immediately investigate the matter
- Temporary Suspension: Servers may be temporarily suspended during investigation to prevent further violations
- Termination Authority: We reserve the right to immediately terminate any server or service if we receive credible reports of:
- Illegal content hosting or distribution
- Spam, phishing, or malicious email activities
- Malware distribution or hosting
- DDoS attacks or network abuse
- Copyright infringement (DMCA violations)
- Adult content violations (where prohibited)
- Fraudulent activities or scam operations
- Any activity that violates local or international laws
- No Refund Policy: Services terminated due to abuse or violations are not eligible for refunds
- Data Preservation: In case of legal investigations, data may be preserved and shared with law enforcement agencies
- Appeal Process: Customers may appeal termination decisions within 7 days with supporting evidence
4.3 Security Measures
- Customer Responsibility: You are responsible for securing your applications, data, and access credentials
- Security Updates: Keep your software and applications updated with latest security patches
- Vulnerability Reporting: Report any security vulnerabilities to our security team immediately
- Access Control: Implement strong passwords and restrict administrative access to authorized personnel only
5. Technical Support Limitations
5.1 Support Scope
- Infrastructure Support: We provide support for server hardware, network connectivity, and basic server management
- Software Support: Limited to operating system and control panel issues; application-specific support may not be available
- Custom Configuration: Advanced custom configurations and third-party software troubleshooting are not included in standard support
- Code Debugging: We do not provide debugging services for custom applications or scripts
5.2 Response Times
- Support response times are estimates and may vary based on ticket volume and complexity
- Emergency support is available for critical infrastructure issues only
- Non-critical requests may experience longer response times during peak periods
- Premium support options are available for faster response times
6. Financial and Billing Disclaimers
6.1 Pricing and Fees
- Price Changes: Service prices may change with advance notice; existing customers receive notification of price changes
- Currency Fluctuations: Prices in non-USD currencies may fluctuate based on exchange rates
- Tax Obligations: Customers are responsible for applicable taxes in their jurisdiction
- Additional Charges: Extra services, bandwidth overages, or violation remediation may incur additional charges
6.2 Refund Limitations
- Refunds are subject to our refund policy and may be prorated
- Setup fees, domain registrations, and third-party licenses are non-refundable
- Refund processing may take 5-10 business days depending on payment method
- Chargebacks may result in account suspension and additional fees
7. Legal Limitations and Liability
7.1 Limitation of Liability
- Maximum Liability: Our total liability is limited to the amount paid for services in the 12 months preceding the claim
- Consequential Damages: We are not liable for indirect, incidental, special, or consequential damages
- Business Interruption: No liability for lost profits, data loss, or business interruption
- Third-Party Claims: Customers indemnify us against third-party claims arising from their use of services
7.2 Force Majeure
- We are not liable for service interruptions due to circumstances beyond our reasonable control
- This includes natural disasters, government actions, labor disputes, or infrastructure failures
- Service credits may be provided at our discretion for extended outages
7.3 Jurisdiction and Governing Law
- This disclaimer is governed by applicable local laws and regulations
- Any disputes will be resolved in the competent courts of our jurisdiction
- If any provision is deemed invalid, the remainder of the disclaimer remains enforceable
8. Contact Information and Reporting
8.1 General Support
8.2 Abuse and Security Reporting
Report Abuse or Security Issues
Emergency:
+91 9434344325 (WhatsApp)
Note: All abuse reports are taken seriously and investigated promptly. Providing false reports may result in action against the reporting party.
8.3 Disclaimer Updates
- This disclaimer may be updated periodically to reflect changes in our services or legal requirements
- Updates will be posted on this page with the revised effective date
- Continued use of our services after updates constitutes acceptance of the revised disclaimer
- Major changes will be communicated to customers via email notification