1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer" or "you") and VPSLake ("Company," "we," "us," or "our") regarding your use of our hosting services.
By accessing our website, creating an account, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms.
2. Service Description
2.1 Hosting Services
VPSLake provides the following hosting services:
- Linux VPS: Virtual Private Servers running Linux distributions
- Windows RDP: Windows Server instances with Remote Desktop Protocol access
- Dedicated Servers: Bare metal servers with exclusive hardware access
- Additional Services: Backup, monitoring, and managed services
2.2 Service Availability
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- Emergency maintenance may occur without prior notice
- Service level agreements (SLA) are detailed in your specific service contract
2.3 Resource Allocation
- VPS resources are allocated as specified in your chosen plan
- Dedicated servers provide exclusive access to physical hardware
- Resource usage monitoring helps ensure fair usage policies
- Upgrade and downgrade options are available based on availability
3. Account Registration and Security
3.1 Account Creation
- You must provide accurate and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old to create an account
- One person or entity may not maintain multiple accounts without permission
3.2 Account Security
- You are responsible for all activities under your account
- Notify us immediately of any unauthorized account access
- Use strong passwords and enable two-factor authentication when available
- We may suspend accounts showing suspicious activity
3.3 Account Verification
- We may require identity verification for account activation
- Additional verification may be required for high-value orders
- Failure to complete verification may result in service suspension
4. Acceptable Use Policy
4.1 Permitted Uses
- Web hosting and application deployment
- Development and testing environments
- Business applications and databases
- Legal content distribution and storage
4.2 Prohibited Activities
You may not use our services for:
- Illegal Activities: Any activity that violates local, state, national, or international laws
- Spam and Bulk Email: Sending unsolicited emails or operating mail servers for spam
- Malicious Software: Distributing viruses, malware, or other harmful software
- Network Attacks: DDoS attacks, port scanning, or network intrusion attempts
- Resource Abuse: Excessive CPU, memory, or bandwidth usage affecting other users
- Content Violations: Hosting illegal, copyrighted, or objectionable content
- Mining Operations: Cryptocurrency mining without prior written approval
- Proxy Services: Operating open proxies or anonymization services
4.3 Enforcement
- We monitor usage to ensure compliance with this policy
- Violations may result in service suspension or termination
- We cooperate with law enforcement regarding illegal activities
- No refunds are provided for services terminated due to policy violations
5. Payment Terms and Billing
5.1 Pricing and Fees
- Service prices are listed on our website and may change with notice
- All prices are in USD unless otherwise specified
- Setup fees, if applicable, are charged once upon service activation
- Additional services may incur extra charges
5.2 Billing Cycles
- Services are billed monthly, quarterly, annually, or as specified
- Payments are due in advance of the service period
- Invoices are generated automatically based on your billing cycle
- Pro-rated charges apply for mid-cycle upgrades or additions
5.3 Payment Processing
- We accept major credit cards and other payment methods as advertised
- Payment processing is handled by secure third-party processors
- You authorize automatic recurring charges for ongoing services
- Failed payments may result in service suspension
5.4 Late Payments and Suspension
- Services may be suspended for accounts with overdue payments
- A grace period of 7 days is typically provided after the due date
- Suspended services may be terminated after 30 days
- Late fees may apply to overdue accounts
6. Refund and Cancellation Policy
6.1 Refund Eligibility
- New customers may request a refund within 30 days of first payment
- Refunds are prorated based on unused service time
- Setup fees and domain registrations are non-refundable
- Accounts terminated for policy violations are not eligible for refunds
6.2 Cancellation Process
- Services continue until the end of the paid billing period
- Cancellation requests must be submitted through our support system
- Data backup is your responsibility before cancellation
- Cancelled services cannot be reactivated; new accounts must be created
6.3 Data Retention After Cancellation
- Data is retained for 7 days after service termination
- After 7 days, all data is permanently deleted
- Extended data retention may be available for an additional fee
- We are not responsible for data loss after termination
7. Data Responsibility and Security
7.1 Customer Data Responsibility
- You are solely responsible for your data and content
- Regular backups are your responsibility
- We provide infrastructure; data integrity is your responsibility
- Lost data due to hardware failure or other causes is not our liability
7.2 Security Measures
- We implement industry-standard security measures
- You are responsible for securing your applications and content
- Keep software updated and follow security best practices
- Report security vulnerabilities to our security team
7.3 Backup Services
- Optional backup services are available for additional fees
- Backup services do not guarantee data recovery
- You should maintain independent backups of critical data
- Backup retention periods vary by service level
8. Limitation of Liability and Disclaimers
8.1 Service Disclaimers
- Services are provided "as is" without warranties
- We do not guarantee uninterrupted or error-free service
- Third-party software and services are not covered by our warranties
- Internet connectivity and performance may vary
8.2 Limitation of Liability
- Our liability is limited to the amount paid for services in the last 12 months
- We are not liable for indirect, consequential, or punitive damages
- Data loss, business interruption, and lost profits are excluded
- Some jurisdictions may not allow liability limitations
8.3 Force Majeure
- We are not liable for delays due to circumstances beyond our control
- Natural disasters, government actions, and network failures are included
- Service credits may be provided at our discretion
9. Intellectual Property Rights
9.1 Customer Content
- You retain ownership of your content and data
- You grant us necessary rights to provide services
- You are responsible for ensuring you have rights to hosted content
- Copyright infringement may result in service termination
9.2 VPSLake Property
- Our website, software, and documentation are our property
- Trademarks and service marks belong to their respective owners
- You may not use our intellectual property without permission
9.3 DMCA Compliance
- We comply with the Digital Millennium Copyright Act
- Copyright holders may submit takedown notices
- Customers may submit counter-notices for disputed content
- Repeat offenders may have their accounts terminated
10. Service Termination
10.1 Termination by Customer
- You may terminate services at any time with proper notice
- Services continue through the end of the paid period
- No refunds for partial months unless within refund period
- Data backup must be completed before termination
10.2 Termination by VPSLake
- We may terminate services for breach of terms
- Non-payment may result in immediate termination
- Policy violations may result in immediate termination
- We will provide notice when possible
10.3 Effect of Termination
- All rights and obligations cease upon termination
- Outstanding balances remain due
- Data is deleted according to our retention policy
- Termination does not affect accrued rights
11. Legal and Miscellaneous Provisions
11.1 Governing Law
- These Terms are governed by applicable local laws
- Disputes will be resolved in competent courts
- If any provision is invalid, the remainder remains enforceable
11.2 Modifications
- We may modify these Terms with advance notice
- Material changes will be communicated to customers
- Continued use constitutes acceptance of modifications
- You may terminate services if you disagree with changes
11.3 Assignment
- You may not assign your rights without our consent
- We may assign our rights in connection with business transfers
- These Terms bind successors and assigns
12. Contact Information and Support
For questions about these Terms of Service or to report violations, please contact us: